An out of the box service management solution which will help you meet your corporate needs.

APD Technologies Inc. offers enterprise scaled helpdesk services. APDTech has deployed a large scale helpdesk system titled "Enterprise Helpdesk Web" (EHW). The EHW system is a web based helpdesk system that is distributed across many servers globally with fully redundant front and back end systems.

The Enterprise Helpdesk Web (EHW) system is a global helpdesk and support/action request tracking system. This application is tailored for non-programmer, adinistrators, handling a large volume of support requests.

Regardless of industry size, successful organizations must deliver high-quality services that can quickly adapt to changes in the business climate. The EHW system is designed to meet rapidly chaning business needs, as well as monitor and manage the business process involved in the delivery of services.

The Enterprise Helpdesk Web system boasts several features that make it an extremely powerful yet lightweight helpdesk system.

• EHW is deployed across many networks and servers to maximize uptime of service delivery for APD Technologies Inc., you and your clients, internal or external.
• The helpdesk system is extremely configurable, designed to cater to the dynamic environment of any industry.
• Multi-tiered permission design to control user privileges.
• Administrators have the ability to create multiple help request queues to better fit the need of their business model.
• EHW contains an internet content management system, reporting and software management system.
• Email notifications regarding the life cycle of the help request.
• Backed by a proactive technical support team of highly talented information system professionals.
• EHW has the ability to handle high volume users and tickets with ease for users and administrators
• Groups and privileging provide easy management of tickets, queue permissions and usability of the helpdesk system.

The Enterprise Helpdesk Web system is a web based helpdesk portal. The benefits of the web based portal include the ability to be accessed from anywhere in the world over an internet connection. As well, the system is distributed across many locations, allowing for quick response times irregardless of where in the world a user may be located. This design also allows for an encrypted environment to protect the client data.

The EHW portal has the ability to run multiple helpdesks queues. Running multiple helpdesks queues provide a simple mechanism of handling large volume of tickets in different categories and subcategories. The queues work together with EHW user groups to provide the ability of easy management by multiple users. These features coupled together with a detailed case management tracking system allows each user to see each step of the request life cycle.

User control on the EHW system is designed to allow for easy management of a high number of users. The design has a group control mechanism where all users are assigned to groups, each group of the system has it's own access control. This allows different sets of users to have different accessibility on the EHW system.

The EHW system is designed to allow for easy customizations to be added to suite the customers' specific needs. Change requests can be requested by clients to enhance the helpdesk to properly fit their business model and be easily deployed in a short time frame. The benefits of customing for clients is primarily that specific needs in a large scale generalized environment can be met.

In today's world, many enterprise helpdesk systems costs large amounts of money to license and require numerous staff members to maintain. Using the EHW system, these costs are knocked down to only monthly service fees. All ahrdware, operating environments and associated software is maintained by APD Technologies Inc.

• View EHW System Screenshots
• Request an EHW Demo Account
• Request More Information on EHW
• Request a Quote for EHW

The Enterprise Helpdesk Web system boasts the ability to easily handle large volumes of help requests and users in a distributed and secure environment that will allow to reduce the cost of running a helpdesk system for any corporate entity at a competitive price.